Making an Order
18 articles
- Saving OrdersCan I save my project and continue creating it later? We are pleased to announce that our website has a new save feature in beta for:...
- What resolution should my photos be?We print at 300 dpi, and recommend that your images be as close to 300 ppi as possible if you are looking for the absolutely sharpest...
- How do I upload my photos for printing?We have tried to make it easy for you to choose your photos from various sources for printing, but we are aware that our system is...
- I'm having trouble uploading my photos!If you're having trouble uploading, here are some typical causes: Using Edge/Internet Explorer to order. Our website isn't very compatible with this browser, sorry! We recommend Google...
- Copyright and PrivacyPhoto Content With regard to photo content, we will print what you send us. You are responsible for ensuring that the content of your photos does...
- Coupons?We do offer promotions, though these are not something we run on a weekly basis. We believe that keeping our prices low and fair is the...
- Photo Book Creator FAQHow do I upload photos? Click Images on the Tool Bar on the right-hand side and then select Upload. You can also drag and drop images...
- Where's my order confirmation?Just placed an order but not sure if it processed? Have no fear! We send confirmation emails for every order to the email address listed at...
- How do I order duplicates?We do not automatically duplicate photos to fill orders. If you only upload or select 1 photo for printing, you will only receive 1 print. If...
- CollaborationsAre you a blogger, small business, Instagram influencer, or otherwise want to work with us? Check out our new Social Print Studio Ambassador Program ! Got...
- What kind of files do you accept?Our uploader can accept .jpeg, .png, or .heic files at this time. I have another file type I would like to upload! We cannot accept any...
- Trouble checking out?If you are having trouble checking out this could be for a few reasons! Below we have the most common errors with checkout, and how to...
- What is your turnaround time?During regular production periods, products generally take 3-5 business days to physically produce. This turnaround time will be longer for periods of higher volume, such as...
- Holiday FAQ'sWhat are your holiday deadlines this year? We are not offering guaranteed delivery deadlines this year. Due to supply chain disruptions and labor shortages, we highly recommend...
- Bulk OrdersDoes SPS offer bulk or wholesale pricing? We cannot offer wholesale pricing at this time, but depending on the size of the order you are looking...
- I am getting a "Low Resolution" error messageWe have size requirements for all of our prints to ensure that your photos print well. We have these set at 100ppi, so for example if...
- Can I cancel my order?In order to get you those prints you love as fast as possible, a majority of our system is completely automated and begins right when you...
- Why does my cart say Laminated Prints?You have ordered our Classic Matte prints, do not fret! These prints are coated in the same matte coating that our prints have always been finished...
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